OUTSOURCING GOVERNANCE SOLUTIONS

A Dun and Bradstreet study in March 2003 estimated that 1 in 5 Outsourcing efforts fail in the first 2 years. 50% of all outsourcing efforts fail in the first 5 years. One big reason for this is lack of outsourcing governance. Currently most outsourcing efforts start with a lot of resources - time and effort, spent in fashioning contracts. Not enough time or effort is spent in thinking about how outsourced IT or Business Processes will be managed in the longer run. With offshore outsourcing time differences and distance compound the governance problems. Service Process Management solutions may be needed for real-time visibility into these outsourced processes

  Benefits for Outsourcing Buyers

         Look over the outsourcing vendors' shoulders, monitoring how outsourced business processes
           are being executed, daily, weekly, monthly or whenever needed.

         Capture real process execution data over a long period and reliably identify and remove
           bottlenecks in these processes, not just monitor them.

         Monitor and measure multiple processes outsourced to different vendors. One single dashboard
            to monitor all of your outsourced processes even if they are delivered by multiple vendors.

  Benefits for Outsourcing Vendors

         Differentiate your Outsourcing Offerings with a real-time Service Level Monitoring and
           reporting solution. Overcome time-zone and distance constraints with web-based reporting
           solutions that the customer can access 24/7, 365 days a year.

         Monitor and measure multiple engagements with many different companies in a single
           solution. A Unified dashboard with drill down capability helps address problems with any
           engagement in real-time, addressing problems before they get out of hand.

         Earn all incentives in the outsourcing contracts and avoid all penalties by proactively messaging            appropriate people when internal service levels or Service Level Agreements (SLAs) are breached.