SERVICE PROCESS MANAGEMENT SOLUTIONS

Service Process Management is crucial for In-House or Out-sourced Service Processes. They could be for services delivered directly to customers such as Loan Processing or Automobile Accident Claims. They could be in support of a product such as Help Desk support for Personal Computers. Or they could be to support processes in a company such as Payroll Processing or Accounts Receivables Processing.

Ajira's solutions are useful in a number of Verticals. A sampling of such areas and how they are useful are as below :

     Banking and Insurance

Monitor and Measure processes such as Loan and Claims Processing. Speed and Predictability of such services translate directly to increased competitiveness, revenues and profits.

     Telecommunications

Monitor and Measure customer-facing processes such as new orders for services or repair. Sheperding an order for new service through the many internal departments of a telecommunication company such as Sales, Provisioning, Billing and Field Repair in a predictable way help provide a smooth customer experience. Exceptions may need to be identified early in the whole cycle and addressed quickly for the whole process to flow smoothly.

     Healthcare

Monitor and Measure healthcare service processes. Whether they are customer-facing or internal, processes such as policy issuance or claims handling can benefit from real-time Service Level Management. This results in increased customer satisfaction and efficiency/effectiveness, if they internal processes.