Ajira Service Process Management Suite

The Ajira Service Process Management Suite provides a cost-effective, secure way to obtain visibility into your service processes, monitor them in real-time, identify exceptions as they arise, and escalate them to the appropriate people using e-mail and web-based reports .

  Internal Service Processes

Internal Service Processes are increasingly subject to Service Level Agreements (SLAs) between the departments that provide them and the end-users, be they customers or internal business users. The Ajira Service Process Management suite provides an easy way to set up metrics, monitoring and reporting on such SLAs periodically.

  Outsourced Service Processes

Business Process Outsourcing (BPO) is a growing phenomenon and many service processes are increasingly subject to outsourcing. BPO projects are increasingly incorporating incentives for meeting SLAs and penalties for not meeting them. The Ajira Service Process Management suite provides an easy way to set up metrics, monitor and report on such SLAs, helping BPO vendors and buyers alike. Vendors can monitor and fine-tune their own service performance making sure that they earn all incentives and avoid all penalties. It helps BPO buyers monitor, measure and manage service processes in real-time.