Business
Process Management Articles
BPM In India: Lifting The
Veil
Jyoti Bhat,Jude Frenandez,
Infosys Technologies, BPTrends Newsletter and Website, December
2008.
The authors share their insights into the state of BPM in
India and forecast the direction Indian companies will likely take
to initiate and enhance existing processes. Read their Column for
their inside view of the opportunities, challenges and uniqueness of
the Indian market.
Engaging the Business Side
Dennis Rohan,
BPTrends Newsletter and Website, December
2008.
Dennis Rohan answers the question faced by many Technical
Support Managers - “What do Business Managers Want?” If you’ve ever
been confounded by that question, you will find Dennis’ Article an
invaluable reference for managing current and future dealings with
your business colleagues.
CERN Leverages BPMS Tools to Become
More Efficient
Mike Kavis, BPMInstitute
Website and Newsletter, November
12, 2008.
In the early 1990’s, CERN understood how critical
business process automation was to the success of their
mission. With employees and contractors coming in and out of
the organization frequently as new projects started and existing
projects completed, CERN needed to make business processes in the
area of human resources, logistics, and procurement easier and more
efficient so the workers could spend more time solving problems and
less time on administrative tasks.
Outsourcing And
Modeling
Paul Harmon, BPTrends Newsletter and Website, October 28,
2008.
Modeling is not an end in itself. It's difficult to do right
and it takes time. The trick, for business people trying to
understand and improve processes, is to do the minimum modeling
necessary to gain the understanding required to make good
decisions.
How Product and Marketing Managers Can IncreaseSales
in a Frustrating Market
Michael J.Webb,
Robert Ferguson, BPMInstitute Newsletter and Website, December
2008.
Michael Webb and Robert Ferguson propose an imaginative
solution for product and marketing managers attempting to
successfully overcome the challenges presented by new product
launches. If you’ve been perplexed by these challenges, be sure to
read their Article to discover a framework for a sales production
process.
Enterprise Alignment and Business
Processes
John Jeston, Johan
Nelis, BPMInstitute Newsletter and
Website,
December 2008.
John Jeston and Johan Nelis ask what,
precisely, does strategic alignment mean and how do we achieve it.
To answer the question, they propose two critical questions that,
when answered, will help to determine the best path forward for your
organization to optimize the probability of true
alignment.
Information Management: Myths and
Facts
Lalitha Chikkatur, DM Review Newsletter
and Website, December 30,
2008
As
information management is gaining acceptance, good governance is
becoming even more critical for the whole process of retrieval,
acquisition, organization and maintenance of information. The
crucial factor in information and decision process analysis is an
improved design-thinking attitude. Only when decision-makers use a
good process and methodology for making decisions under limited
circumstances can people’s information management needs and desires
can be made technologically feasible. Because all the information
ultimately is managed by individuals, wherever there is human
intervention conflicts between facts and myths exist. I have come
across the following eight myths in information management.
Predictive Analytics: Extending BI
Infrastructure
Ramya Ramakrishna, Rajashekarappa Madure, Satyam,
DM Review Newsletter and Website, December 16,
2008.
Predictive analytics is applied in a
variety of industries to use historical data to anticipate future
events.
Business
Process Outsourcing Articles
Integrating Intelligence and Process
Management
Alok
Mehrotra,Vidhyalakshmi Sundaram, Satyam, DM Review
Newsletter and Website, November 25,
2008.
Business intelligence (BI) and data warehousing solutions
have primarily been about gathering data from various applications
and combining it to provide useful information for decision-makers.
This article shares our experience in executing a proof of concept
(POC) by integrating business process management (BPM) with BI. The
approaches and methodologies proposed are based on real-time
integration experiences.
Offshoring May Be Overblown; IT
Shortage Is Too
Donald
Sears,
eWeeks Careers Magazine and Website, November 17,
2008.
The case
for off-shoring may be more hype than reality when it comes to
off-shoring. The basic argument is that as a measure against the
total of IT budgets, off-shoring is still a minor piece of IT
management on an annual basis.
Offshoring and Outsourcing in 2009:
What Does the Future Hold for the IT Services
Industry
Stephanie Overby, CIO Magazine and Website, December
18, 2008.
Companies
looking to cut costs as the economic recession progresses means more
outsourcing, but that rush to save money often means making bad
deals you'll regret long term.
Outsourcing Is Poised for Growth
Despite Economic Recession
Henry Dewing, CIO Newsletter and Website,
December 15, 2008
Outsourcing
and offshoring providers may soon get a boost. Businesses believe
that they can take advantage of a more skilled workforce offered by
the managed services market, while cutting costs for IT
infrastructure, says Forrester Research.
What Effect Will President-elect Obama Have on
Outsourcing?
Scott Staples, CIO Newsletter and
Website, December 5,
2008.
The
offshore outsourcing world has its eyes on the U.S. economic crisis,
as well as on President-elect Barack Obama. What affect will the new
Administration's policies have on H1-B visas, tax incentives for
domestic staffing and other key areas?
Designing Profitable Products Using QFD and Kano
Model
Saeed Biglarbeigi, iSixSigma Newsletter and Website, December 15,
2008.
Considering customer satisfaction levels when
creating a product is not an easy process. Many Six Sigma
practitioners use the quality function deployment (QFD) tool to
translate the voice of the customer (VOC) into product
specifications. QFD offers a customer-oriented approach, supporting
design teams in developing new products based on an assessment of
customer needs. Customer needs are translated into desirable design
attributes using the house of quality model, and then deployed in
process and quality requirements.
Assess Opportunities and Risks to Maximize
Projects
Walter F. Brown, ISixSigma Newsletter and
Website, December 18,
2008.
The
astute Black Belt must be aware of all the ramifications of the
changes that may be involved in a project, and be careful not to
adversely affect any downstream operations or to miss out on
opportunities to apply improvements. This is easier said than done,
and the difficulty is directly proportional to the size of the
organization or company. One tool used to focus on the risks and
benefits associated with a process change is the Improvements,
Challenges, Opportunities, Risks (ICOR) Analysis. The approach melds
risk management practices with the Strengths, Weaknesses,
Opportunities and Threats (SWOT) analysis, a strategic planning
method.
Building Cultural Acceptance Key to Lean
Transformation
Tom Cluley, iSixSigma Newsletter and Website, December 11,
2008.
Successful
transformation to a continuous process improvement culture is
arduous. It requires an enterprise approach that engages the entire
organization and challenges its norms. It requires knowledge of new
tools and methodologies, and a level of internal discipline beyond
that in which most organizations operate. Why does Lean work in some
organizations and not in others? In short, the difference between
success and failure is in cultural acceptance and the ability of an
organization to accept change, not just Lean change, but change in
general.
Notable
News
U.S. IT Jobs Take a Hit: One In Four Going
Offshore
Patrick
Thibodeau, CIO Newsletter and
Website, December 10,
2008.
Economic recession in the U.S. is not slowing the move to
offshore IT jobs, if anything it's fueling it, according to a survey
by the Hackett Group. Offshore outsourcing has long been touted as a
way to cut costs for staffing.
Offshore Outsourcing and Economic Recession: Impact on
Global, Indian and European
Outsourcers
Arpit Kaushik, CIO Newsletter and Website, November 19,
2008.
Financial analysis of the impact of the U.S. recession so far
on global and offshore outsourcers based on reported revenues and
bookings.
Outsourcing In The Phillipines: The National Capital
Region
Tholons Services
Global Newsletter and
Website, December 10,
2008.
The emergence of the Philippines as an outsourcing
destination rests largely on the continued development of the
country’s national central business district – the Manila
National Capital Region (NCR). However, not known to many is the
fact that Manila NCR is comprised of several cities and a lone
municipality, each with a distinct set of characteristics – and
collectively, it is considered as the backbone of the country’s
outsourcing services industry.
Career in Indian LPO: A Problem of
Perception?
ValueNotes Outsourcing Weekly Newsletter and Website, December 24,
2008.
A career
with an Indian LPO was the least preferred among law students,
according to a recent survey conducted by ValueNotes. This is
despite the fact that 45% of respondents felt that the pay package
at an LPO was better as compared to the pay package at law firms.
While there has been significant media hype about legal services
outsourcing, it was surprising that a large number of students
pursuing law were either unaware of offshore legal services (better
known as LPO) or they did not consider it as a preferred career
choice.
File Transfer Solution Improves Business
Process
Linda Tucci,
searchCIO.com Newsletter and Website, December 16,
2008.
Automating
and improving business processes has catapulted to the top of many
CIO agendas for 2009 as companies look to save money. For auction
house Christie's International PLC, managed file transfer (MFT)
software has fundamentally changed one of its most critical business
processes: producing the more than 600 high-end catalogs that
advertise its sales and educate customers.
Insurance Technology Outlook 2009: Sudden
Change
Anthony O'Donnell,
Insurance and Technology, December 8,
2008.
Though the financial
services industry has seen a precipitous change in the business
environment and will adopt austerity measures, insurers are likely
to be opportunistic in their technology
investments.
CIOs Stress Prioritization in
2009
Nathan Conz,
Insurance and Technology, December 16,
2008.
While insurance CIOs remain relatively confident
about their 2009 IT budgets, many are prioritizing projects and
placing an added value on those that offer hard-dollar savings and
efficiency gains.
Risk and Customers Key Considerations in
Mergers
Maria Bruno-Britz,
Bank Systems & Technology, November 20,
2008.
For successful acquisitions, banks must be
mindful of their focus during the integration
process.
Notable
Events
10th
Annual Lean, Six Sigma, and Process Improvement Summit
January 18 - January22, 2009, Orlando, FL.
IQPC
6th Procure-To-Pay Summit
February 23 -
February 29, 2009, Miami, FL. IQPC
10th Annual Process Excellence Summit London
April 20 - April 23, 2009, London, UK.
IQPC
9th Annual Shared Services & Outsourcing
Week
May 11 - May 14, 2009,
Budapest, Hungary, IQPC
|
