Business
Process Management Articles
Human Processes: The $650 Billion
Problem
Keith Harrison-Broninski, BPTrends
Newsletter and Website, July 01
2008.
Keith Harrison-Broninski contends that globalization,
reduction in labor demand, and worldwide recession are leading to a
sea change in collaborative knowledge work. Read his compelling
analysis of the impact these major market forces will inevitably
have on knowledge workers and what managers can do to optimize the
performance of their staff in this challenging business environment.
Transitioning From Functional Silos to Process Centric
- Learnings from Australian
Organizations
Tonia de
Bruin, Gaby Doebeli, BPTrends Newsletter and Website, June 03,
2008.
Tonia de Bruin and Gaby Doebeli, along with other members of
the BPTrends FORUM in Brisbane, Australia, wanted to know how
organizations have gone about transforming from functional to
process centric organizations. They conducted workshops and research
among organizations from a cross section of industries representing
both large and small organizations, and organizations in both the
public and private sectors. Read their Article to learn the results
of their work and, perhaps more importantly, the questions that were
raised.
The Five Implementation Options to Manage the Risk in
a New Process
Daniel
J.Madison,Value Creation Partners, BPM Institute Website and Newsletter,May 20,
2008.
How do you manage the risk and uncertainty concerning a
new process design? Below are five options ranging from low-risk
suggestions to ones that imply higher risks.
Process as an
Asset
Christine Dicken, Kirk Gould, BPTrends Website and Newsletter, July 01,
2008.
Kirk Gould and Christine Dicken ask, “Where is the tipping
point in moving from Industrial Age values to Information Age
values?” They present a strong argument that people and processes
should replace buildings, machines and equipment as the more
valuable assets in an organization. This Article is a must read for
anyone interested in this timely topic.
Do you need a Business Process
Department?
Ricardo Puzaro, BP Trends Newsletter and
Website, July 01, 2008.
To
meet the potential promised by BPM, Ricardo Fuzaro proposes that
organizations establish a Business Process Department, Here he
describes the services such a department would perform to benefit
the entire organization. Read his Article for useful suggestions
regarding how to establish a BPM team in your
company.
Case Studies of Excellence through Management by
Process
John Jeston, Johan Nelis,
BPTrends Website and Newsletter, July 01,
2008
John Jeston and Johan Nelis have elaborated previously on
their thesis that high performance is sustained through two
inextricable components—managing business processes and inspiring
leadership. They continue their discussion this month by presenting
four case studies that illustrate this principle. You can learn the
process challenges each organization faced and how they worked
through them to arrive at highly successful outcomes.
Don't Underestimate the Importance of the Business
Process Model to Your System Replacement
Sandra Lusk,
BPM Institute Newsletter and Website, June
05, 2008.
The reasons to replace an existing system may
be technical in nature such as upgrading the platform or notice that
key software will no longer be supported by the vendor. Or, it may
be due to changing business conditions and the need to respond
quicker in an increasingly more dynamic market and customer demands.
In these cases, the decision to replace the system is often
accompanied by a mandate that there be no change to the underlying
business process. The intent being that the user will perform
essentially the same tasks but with a different tool. This
focus on the technology could lead to the assumption that analysis
and documentation of the underlying business processes need not be
performed.
Measuring Six Sigma Results in the Healthcare
Industry
Carolyn Pexton, GE Medical Systems, iSixSigma
Newsletter and Website,
June 5, 2008.
In 1998, an oft-cited article asked, "Is Health Care
Ready for Six Sigma?" There has been a decade of Six Sigma
experience since then, and the short answer is yes. For a more
in-depth answer to that question, practitioners should examine: how
Six Sigma and related improvement methods have been deployed within
the healthcare environment, what kind of results have materialized,
which factors might have contributed to the level of success they
have seen, and what lies ahead for the
industry.
Business
Process Outsourcing Articles
KPO 2.0: Harnessing Technology For Effective
Collaboration
June 2008 Newsletter - Click
Here for the Article Alone.
Nari Kannan, Ajira Technologies, Inc.KPO News- LPO
Watch Newsletter and Website, June,
2008.
Technology provides a unique opportunity for KPO Service
Providers to leverage the Internet to construct Global Collaborative
Portals for efficient and effective execution of Knowledge Tasks
such as Market Research, Financial Research or Legal Process
Outsourcing. However World Class Collaborative Portals need many
aspects such as Security, Availability, Reliability to be addressed
properly. This article outlines what these issues are and how to get
KPO 2.0.
15 Criteria for Selecting a Viable DMAIC
Project
Tej Meriyappa,
T-Logic Training and Consulting, ISixSigma Newsletter and Website,
June 5, 2008.
As anyone involved in Six Sigma knows,
selecting the right project is a critical component of project
success. If practitioners do not put enough effort into selecting
the right opportunity for improvement, a project can end in
disaster, or create unnecessary work and complexity for the project
team. Selecting projects with just a few obvious inputs or simply
selecting the squeakiest wheel are not always the best methods.
These strategies may work at times, especially in tackling the
low-hanging fruit, but a more structured approach is required when
priorities are not so obvious.
Adding Science to the Art of Sales Boosts
Effectiveness
Steve Crom, Valeocon Consulting, iSixSigma
Europe Newsletter and
Website, June 25, 2008.
A predominantly sales- and
marketing-driven company shows that not only does Six Sigma apply to
sales and marketing, but the benefits are twice as great as one
normally experiences in applying Six Sigma to operations processes.
Along the way, the author also busts several common myths about what
drives sales, including theories about pricing, professional
education and sales call planning.
Three Elements of a Deployment
Governance Framework
Bryan Carey, iSixSigma Finance Newsletter and
Website, June 25,
2008.
The ultimate
goal of any Lean Six Sigma program is to achieve operation and
execution excellence, which can only come about through a
well-thought-out and executed deployment governance framework. A
governance framework enables an organization to more rapidly
implement positive change by establishing team structure, focusing
on knowledge transfer and enabling people.
Finding the Sigma Level of Customer
Complaints
J.Ravichandran,
iSixSigma Europe Newsletter and Website, June 30,
2008.
In the
beginning of a deployment, many companies set a goal of 3.4 defects
per million opportunities (DPMO) using Six Sigma quality concepts in
production, and later extend this concept to other operational
areas. Fewer companies, however, have extended Six Sigma from a
manufacturing application to manage customer satisfaction or
customer complaints. But it is possible to measure the sigma level
of customer complaints, and this information can be valuable when
making improvements in that area.
Identify Constraints and Reduce Wait Time in
Processes
Kamran Khan,
iSixSigma Newsletter and Website, June 23,
2008.
It is
important to identify and understand bottleneck resources before
making improvement decisions. This can be done by creating simple
value stream maps that factor in the average wait time, inventory
and the cycle time for each step of a process. Once the value stream
map is available, practitioners can choose from several options for
eliminating the constraints, including improving bottleneck
resources, triaging, processing in batches and limiting the amount
of rework.
Notable
News
Why Don't Managers Think
Deeply?
Jim Heskett,
Harvard Business School - Working Knowledge Newsletter and
Website, June 6, 2008.
What is your organization—and what are
you—doing to bring more deep thinking into work and life? According
to respondents to this past month's column by Jim Heskett,
providing time to reflect, particularly in an era of multi-tasking
and the tyranny of technology, was most frequently suggested as an
antidote to the dearth of deep thinking.
Reverse Offshoring: Trend Or
Strategy?
Tholons Services Globalization
Newsletter and Website, June 2008.
As the offshore outsourcing industry
continues to mature, a question becomes increasingly relevant, “Are
we seeing a trend of geographical reversal in the technology-based
services industry, like other technology-oriented businesses have
witnessed in the past?” Indian firms who succeeded in offshoring are
now hiring employees, launching operations and establishing base in
their clients’ own backyards. This paper tries to understand the
motive of these firms and this phenomenon.
The Next Step In Open
Innovation
The McKinsey Quarterly Newsletter and
Website, June, 2008.
(Free Registration Required)
The creation of knowledge, products, and
services by online communities of companies and consumers is still
in its earliest stages. Who knows where it will
lead?
Coaching Style Matters in Managing
Millennials
Tevis Gale, CIO Insight Newsletter and
Website, June 24,
2008.
Perks pale in comparison to challenging job responsibilities
for Gen Y employees. Learning coaching basics can make the
difference between mere compliance and active contribution and
problem solving.
The Hiring Manager Interviews: Alan Etterman Shares
His Sensible Hiring Practice
Bill Lepiesza,
CIO Insight Newsletter and Website, June 16,
2008.
The CIO of
JDS Uniphase doesn't aim to get the perfect hire every time, and
neither should you. In this Q&A, Alan Etterman explains why.
Insurers Seek Energy Efficiency Through
Virtualization
Anthony O'Donnell,
Insurance and Technology, May 23,
2008.
In the face of energy availability and cost
challenges and consumer pressure to be good corporate citizens,
insurers are greening their enterprises, with a focus on the area of
greatest consumption: the data center.
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Banks Must Rely On Their Own Risk Models in
Future
Chris Thompson,
Tom Mataconis, Accenture, Bank Systems & Technology,
June 24, 2008.
There doesn't seem to be light at the end
of the credit crisis tunnel just yet for banks. The rates of
new foreclosures and delinquent payments have surged to their
highest levels in nearly 30 years, affecting homeowners with
prime as well as subprime credit. Federal bank regulators are
warning of a new wave of losses in some sectors, particularly
residential construction loans. Bankers, understandably,
are focusing on getting through the short term. But
longer-term, it's clear that banks will have to provide more
transparency into their credit and risk decisions -- and do a
lot more of the work themselves.
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The Credit Crisis Leaves Far-Reaching Consequences for
the Banking Industry
Peggy Bresnick Kendler,
Bank Systems & Technology, June 24,
2008.
The global credit crisis is driving more-intense regulatory
scrutiny and an increased focus on risk management, which, in turn,
will trigger enormous changes in banks' cultures, processes and
staffing practices. As a result of the changing environment, banks
of all sizes must transform their lending, underwriting and credit
risk management practices. What regulatory changes should banks
consider as they develop transformation strategies, and how will
these changes impact the business? What are some of the likely
staffing and workforce issues banks must address? And what types of
solutions -- outsourced or otherwise -- are banks likely to deploy
to help them adapt to the new landscape?
Notable
Events
The 8th Annual Shared Services for Finance and
Accounting
July 14 - July 16, 2008. Cambridge, MA.
IQPC
Leonardo Process
Days '08
August 12- August 15,
2008. Sydney. Australia. Leonardo
Consulting
Shared Services Week Asia Summit
2008
August 19- August 20,
2008. Singapore. IQPC
3rd
Annual Service Level Agreements Conference-
Operationalizing Your
Contract
September 29 - October 1. JW Marriott.
Mumbai, India. Infor-Media India.
Nari
Kannan, CEO, Ajira Technologies, Inc will present the topic "A
Framework for Business Process Outsourcing Governance" at this
conference.
Business
Process Management Conference Europe
2008
September 29- October 1,
2008. London. IRM UK.
BPM Think Tank 2008
October 6 - October 7, 2008. Chicago, IL. Object
Management Summit.
Global Lean, Six Sigma, and Business Improvement
Summit & Awards
October14 - October
17, 2008. Orlando, FL. WCBF.
The 9th Business Process Management
Summit
October 27 - October 30, 2008. Las
Vegas, NV. IQPC.
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