 ____________________________________________________________________________________
Business
Process Management Articles
Taking the Process Map to the Next Level - The Visual
Analysis Map
Shelley
Sweet, BPM Institute Newsletter and Website, April 9,
2008.
What if you could create a visual that showed your data
gathering, problem solving and analytical thinking analysis all in
one place?What if you could have a map which would enable you to
talk to stakeholders and executives and get their input on problems,
time delays, and key quality issues? That’s what the Visual
Analysis Map can do for you and your team.
Which Way for BPMN?
Bruce Silver, Bruce
Silver Associates, BPM Institute Website and Newsletter, May 22, 2008.
To the surprise of nearly everyone, OMG’s
Business Process Modeling Notation (BPMN) has emerged as far and
away the most important standard in BPM, driven in large part by the
BPM Suite vendors who recognize its value as a bridge between
business-oriented process modeling and implementation
design.
Metricizing the World
Kirk J. Gould,
Performance Design Labs, BPTrends Website and Newsletter, May 06, 2008.
Kirk Gould has a prescription for
responding to a “call for metrics” that borrows a technique from
science and involves focusing on a limited number of metrics rather
than a profusion of them. Read his Article for a practical approach
that will help you to avoid “metric disease” and lead to a
successful outcome when called upon to provide metrics.
Five Secrets for Using BPM to Deliver Process
Improvement in Less than 60 Days
Cornelius Pone, BP Trends
Newsletter and Website, May 06, 2008.
This month Victor Howard and Clay Richardson invited a guest
columnist, Cornelius Pone, to share his experiences in helping
companies build new business applications and systems. He says what
we know to be true—that a fast turnaround from conception to final
roll out is crucial for overall success. Read his five secrets to
achieving a successful and rapid implementation, and in only sixty
days.
Three Things You Should Know About
Dashboards
Craig Schiff, BI Review Newsletter and Website,
June, 2008.
Dashboards have been an important part of business
performance management (BPM) since its inception. While BPM consists
of many components (relational databases, OLAP cubes, financial
applications, reporting tools, etc.), it is the dashboard that
actually delivers on the basic promise of performance management:
helping a company measure and manage its performance against
established goals.
Process
Evangelist
Jim
Ericson, DM
Review Website and Newsletter, May 20,
2008
Pitney Bowes examines business processes at the enterprise
level.
Enabling Enterprise Business Process Management
Robert
Shields,
DM Review Newsletter and Website, May
09, 2008.
BPM-driven actions can seriously impact workflows, customer
and supplier relations, and IT
infrastructures.
Business
Process Outsourcing Articles
Outsourcing Centers of Excellence - The Value
Proposition
ValueNotes Newsletter and Website, May 14,
2008.
The concept of a Center of Excellence is not
new to global businesses. The CoE strategy has been utilized over
the last few decades for a variety of objectives, primarily to
create hubs for knowledge sharing and capability building in areas
such as pharmaceuticals, automobile, telecom or for specific
functions like innovation, technology, R&D, testing, etc. In the
outsourcing industry, its application has been both fast and
extensive, and is offering the much-needed flexibility,
productivity, cost and resource efficiency to companies in managing
their increasingly global businesses.
Systems Thinking Results in Holistic
Improvements
Abhishek
Rai,
Infosys Technologies Ltd, iSixSigma Newsletter and Website,
June 2, 2008.
While managing
process improvements on a daily basis, it is easy to lose sight of
the big picture. Practitioners may view every separate event with a
unique perspective using a different dimension and frame of
reference than they would use to view other, seemingly unrelated
events. When addressing each event, problem and improvement in
isolation, there is a possibility that practitioners will just
improve things right, rather than improve the right things.
Business Intelligence Adds to Process
Reengineering
Bryan Carey, Jared Hillem, iSixSigma Finance
Newsletter and Website,
May 14, 2008.
Undertaking a
process reengineering initiative without a business intelligence
team introduces a significant risk to the project’s success.
Business intelligence refers to technologies and practices for the
collection, integration, analysis and presentation of business
information; sometimes, it also refers to the information itself.
The purpose of business intelligence is to support better business
decision making, especially during process improvement
efforts.
Using Six Sigma to Fix a Deployment In
Progress
Bill Woehr, Valeocon Consulting, iSixSigma Europe
Newsletter and Website,
May 14, 2008.
When
looking at a company-wide Six Sigma program and key success factors,
it is important to have not only a good strategy for deployment, but
also for evaluating the results and making necessary adjustments for
improvement. Development work should continue as long as the program
exists. No program is ever perfect, and no program is any good
unless it meets the needs of the business. Because needs change, any
program must grow through evaluation and improvements.
A Lean Approach to Staffing Brings Optimal
Performance
Karim Houry, Habs Moy, DTCC, iSixSigma
Newsletter and Website,
May 26, 2008.
Organizations are often challenged with managing seemingly
unmanageable work volumes with available staff. At times, staff may
feel overwhelmed with high work volumes, or underutilized during
periods of low work volumes. Through a balanced application of Lean
principles and capacity modeling, staffing optimization can become a
reality.
Defining CTQ Outputs: A Key Step in the Design
Process
J. DeLayne
Associates, DeLeeuw Associates, ISixSigma Finance
Newsletter and Website,
April 30, 2008.
CTQs are the
key measurable characteristics of a product or process whose
performance standards or specification limits must be met in order
to satisfy the customer. These outputs represent the product or
service characteristics defined by the customer (internal or
external). They may include the upper and lower specification limits
or any other factors related to the product or service. Typically, a
CTQ must be interpreted from a qualitative customer statement to an
actionable, quantitative business specification. Establishing CTQs
is vital for a company to meet customer needs and keep up with the
competition.
Process Improvement: A Process Owner's
Dilemma
Tushar Sharma, Infosys Technologies Ltd.,
iSixSigma Newsletter and Website, May 12, 2008.
In the midst
of a complex organizational structure and multiple frameworks, a
process owner is often faced with the challenge of providing the
biggest “bang” for the lowest “buck” in the shortest time. At the
same time, organizations want to optimize the investment a
process-improvement drive demands and strive for a common approach
that can empower its process owners to deliver the much-needed
breakthrough in efficiency and effectiveness of its processes. By
using a Lean Six Sigma framework, process owners can gain greater
control and meet this challenge.
Notable
News
China's Opportunity in Offshore
Services
Enrico Benni, Alex
Peng, The McKinsey Quarterly Newsletter and Website, May 2008. (Free Registration
Required)
China could capture opportunities worth $56
billion a year in the global market for the offshoring and
outsourcing of services, but only if it implements an aggressive
strategy to develop the sector and cultivate talent.
The Philippine Animation Industry
Landscape
Tholons Services Globalization
Newsletter and Website, May 2008.
Animation is
currently one of the emerging outsourcing services offered by the
Philippines. With the beginnings of animation in the country being
traced as early as the 1980’s, this fairly long history lends the
Philippines its reputation as one of the stronger Asian players in
the global animation industry today. However, considering that the
country had first-mover advantage, its current share of the global
animation market remains marginal when compared to the international
demand for animation work. This paper seeks to present the possible
factors that have hindered the Philippine animation industry from
securing a more commanding portion in the global
market.
KPO segments continue to emerge and evolve -
Architectural Focus
ValueNotes Newsletter and Website, April 30,
2008.
More and more knowledge and skill-based
professions continue to proliferate in parallel, as the Indian
offshoring industry evolves and seeks ever-new growth opportunities.
New markets within knowledge process outsourcing (KPO) continue to
emerge and grow, making this space attractive for venture
capitalists eyeing new and relatively unexplored growth
opportunities. Off-shoring of "architectural design
services" is another niche where India has been steadily making
inroads.
8 Trends In IT CIOs Can't
Ignore
John Soat, CIO Insight Newsletter and
Website, May 5,
2008.
Accenture's chief scientist sees
several IT trends emerging over the next 36 months that CIOs need to
embrace. Hint: One leads to the CIO becoming the Chief Intelligence
Officer. If you like the sound of that, read on. I spoke recently
with Accenture's Kishore Swaminathan, the consulting firm's chief
scientist, and he shared his firm's outlook on the trends affecting
the future of IT. Here are his eight greatest
hits.
5 Points of Project Failure to
Avoid
Ericka Chickowski, Baseline Magazine
Newsletter and Website,
May 14, 2008.
Experts lay out five of the most common areas
where projects will miss the mark and cause undue harm to your
business and the players involved.
CEOs Get
Smart
Anthony O'Donnell,
Insurance and Technology, May 5,
2008.
The ability to use information
technology competitively has become more important to insurance
companies. CEOs know this, and so do the equity analysts and boards
of directors who track their performance.
BPM's Strategic Benefits Offer Greater Agility
Enterprisewide
Nancy Feig, Bank Systems & Technology, May 26,
2008.
If anyone knows about the benefits of business process
management (BPM), it's Steven Liles, manager of integration services
at Winston-Salem, N.C.-based BB&T Corp. In October 2006,
BB&T went live with a BPM-powered online account opening
process. The results speak for themselves.
U.S. Banks Are Talking More About Core
Conversions
Maria Bruno-Britz,
Bank Systems & Technology, May 26,
2008.
Predictive analytics tools are
helping banks understand customers’ behaviors and meet their unique
needs with tailored products and services, improving customer
retention as a result.
Notable
Events
Shared Services
Exchange
June 8
- June 10, 2008. Ponte Verde Beach, FL.
IQPC
3rd Annual Service Level Agreements
Conference- Operationalizing Your
Contract
July 9 - July 10, 2008. ITC Hotel The
Maratha. Mumbai, India. Infor-Media
India.
Nari Kannan, CEO, Ajira Technologies, Inc
will present the topic "A Framework for Business Process Outsourcing
Governance" at this conference.
The 8th Annual Shared Services for Finance and
Accounting
July 14 - July 16, 2008. Cambridge, MA.
IQPC
Shared Services Week Asia Summit
2008
August 19- August 20,
2008. Singapore. IQPC
Business
Process Management Conference Europe
2008
September 29- October 1,
2008. London. IRM UK.
BPM Think Tank 2008
October 6 - October 7, 2008. Chicago, IL. Object
Management Summit.
Global Lean, Six Sigma, and Business Improvement
Summit & Awards
October14 - October
17, 2008. Orlando, FL. WCBF.
The 9th Business Process Management
Summit
October 27 - October 30, 2008. Las
Vegas, NV. IQPC.
|
