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Business
Process Management Articles
Green BPM: Processes with a Conscience
Jim Sinur, Global 360, BPTrends
Newsletter and Website, November
6, 2007.
In his Column, Jim Sinur addresses a timely topic by
proposing “green” processes that will not only conserve our valuable
resources but will simultaneously reduce costs for companies that
employ the practices he suggests.
Process Improvement: The IT-Business Gap: Another Root
Cause
Geary Rummler, Alan Ramias, Performance
Design Labs, BPTrends Website and Newsletter, December 4,
2007.
Geary Rummler and Alan Ramias can recount numerous
experiences in their work as consultants where IT projects have gone
disastrously awry, costing organizations untold amounts of time and
money. This month, the disaster examples they cite have one common
thread—a lack of Management oversight of IT projects. Their advice
on prevention tactics is must reading for Senior Managers involved
in such projects.
A Systems Approach to Business Process
Management
Dr. Raj Ramesh, Business Cybernetics LLC, BPM
Institute Website and Newsletter, November 20,
2007.
I have come across businesses where some problems are
chronic. In other words, these problems have existed for a long time
but nobody attempts to fix them because they are thought to be
“unfixable.” I have also come across businesses where problems are
approached with a quick-fix mentality. In many cases, the same
business may have a class of chronic problems as well as quick fix
problems. Those that are perceived to be difficult take a long time
to fix or are never fixed, while those that are perceived to be
quick fixes are fixed immediately, but with no context. Both
approaches may lead to worsening conditions.
The Marriage of BPM and Six
Sigma
Marvin M. Wurtzel, Marvin M. Wurtzel & Associates,
BPMInstitute Newsletter and Website, October 30,
2007.
BPM tends to
focus on the automation of business process through the use of BPM
suites. Every software system automates a process; and generally
every process, efficiency, or quality improvement project involves
use of software systems.
Project Management Essential in Process Management
Projects
John Jeston, Johan
Nelis,BPM Consultants, BTTrends
Newsletter and Website, December 4, 2007.
John Jeston and Johan Nelis draw on their vast experience in
BPM consulting and offer advice on ways to avoid the pitfalls that
frequently occur in process improvement projects. Their advice? Read
how using a Project Management Maturity Model can help create
realistic expectations, avoid failure, and arrive at a successful
conclusion.
Calculating Financial Impact of Lean Six Sigma
Projects
Roberto Copercini, Valeocon Consulting
Management, ISixSigma Europe Newsletter and Website, October
31, 2007.
CEOs
want to know the return on investment of Lean Six Sigma projects,
and CFOs want to compare the real financial results to "PowerPoint
dollars." A rigorous approach to calculating an improvement
project's impact is important to every organization.
Knowledge Transfer Is the Key to Lean Six Sigma
Culture
Bryan
Carey, Barbara McConnell, DeLeeuw
Associates,
iSixSigma Financial Services Website and Newsletter, November
14, 2007.
Whether a company uses consultants to execute Lean Six Sigma
or has trained its own experts, certain things must be done to move
from a Lean capacity to a Lean culture. Knowledge transfer may be
the most important. A successful knowledge transfer is often
dependant upon issues and items beyond the scope of the project. The
organization should identify and leverage those issues (such as
management practices, reward systems, current human resources
systems and policies) that go beyond tools and are change management
related.
Business Intelligence is Experiencing Widespread
Adoption within the
Enterprise
Richard
Batty,
Maxager, DMReview Website and Newsletter, November 20 , 2007.
(Free Registration May be Needed)
The plethora of different systems
with different data formats, operating systems and user interfaces
made the ability to have a system in one department "talk" to
systems on other departments a huge challenge which continues to
this day.
Business Process Outsourcing
Articles
The Second Decade Of Offshore
Outsourcing: Where We're Headed
Mary Hayes-Weier, InformationWeek
Newsletter and
Website, November 3, 2007.
Execs now prefer to call it 'globalization.'
Whatever the name, it's gaining steam and bringing new risks and
requiring new strategies.
Offshore Call Centers Get a Bad Rap… and Other
Thoughts
Stephanie Overby, CIO Insider Newsletter and Website, November 16,
2007.
I had
a candid conversation with a IT/BPO services company CEO yesterday.
These calls fall into two camps. Either the CEO sounds like he's
reading from a press release and has a ready (and boring) answer to
every question or he lets down his guard and we have an actual human
conversation that's enlightening or funny or just plain old
enjoyable. This call was actually the latter.
Offshore Outsourcing: Can This Captive Center Be
Saved?
Stephanie Overby, CIO Insider Newsletter and
Website, November 8,
2007.
Executives
with captive centers in India are starting to wonder whether it's
time to offload their offshore assets as GE did and Citigroup is
reportedly doing. But Cliff Justice, an expert at EquaTerra, says
that most captive data centers can be fixed.
Currency Risk : Overcoming the
Dollar's Demise
NeoIT Research Report Newsletter and Website, July,
2007.
Many
changes impact Global Services. While some changes can be controlled
with strong management, others such as currency valuation can only
be managed as risks. Since the beginning of 2007, Rupee appreciation
has eroded 8.5% of the dollar's purchasing power.
Sri Lanka: Emerging Offshore
Destination
ValueNotes Newsletter and Website, November 14,
2007.
Large
offshoring majors including third party vendor WNS and the captive
player HDPI (offshore captive of HSBC) set up their centers in Sri
Lanka in 2004. Slowly yet steadily the country has been attracting
offshoring businesses, and new centers. The Sri Lankan BPO industry
currently employs over 4,000 people and had estimated revenues of
$42 million in 2006, according to a report by ICTA (Information
& Communication Technology Agency). Most of the BPO services
were provided to the US, Europe and Australia.
Analytics: The Secret to Performance
Management
Jean-Francois Huard, BIReview Newsletter and Website, November 8,
2007.
For
years, scientists have used mathematical analysis techniques to
understand the behavior of things and events. Just as scientists
rely on real-time analytics to track a hurricane, visionary IT
professionals are adopting these technologies to safeguard the
health of critical IT systems and associated business services. The
use of analytics is helping organizations shift from a reactionary
model to more of a proactive and preventative one. By applying
real-time analytics technology that self-learns, companies can now
forecast application and service behavior before problems even
occur.
Notable
News
The LPO Industry: Growing
Maturity
ValueNotes
Newsletter and Website,
November 14, 2007.
The
legal services offshoring industry in India is growing at a
tremendous pace. Even as other segments in the KPO space such as
publishing, media services, analytics and engineering services are
growing at approximately 30% to 35% per annum, legal services takes
the lead and is growing at over 40% per
annum.
Visual Analytics and
E-Discovery
Sean McNee, BIReview
Newsletter and Website,
November 8, 2007.
Ten years ago, it would have taken an army of
lawyers several years to examine all of the content and assess its
relevance to the case. Today, this type of e-discovery project is
much faster and cost-effective due to emerging visual analytics
tools, which allow legal teams to quickly and thoroughly review
sensitive corporate data for litigation, regulatory requests and
internal investigations.
Subprime Mortgage Mess Not Affecting Indian
Off-Shoring - Yet
Linda Tucci, SearchCIO.com Newsletter and Website, November 8,
2007.
The subprime mortgage mess wending its ugly way
through the world's largest banks has not yet significantly affected
the Indian offshore industry, said experts on both sides of the
ocean. But that could change if the housing slump triggers a broader
recession, forcing price adjustments, contract delays and changes in
personnel from Indian providers doing business with U.S.
companies.
The Next Wave of Globalization:
Offshoring R&D to India and China
Stephanie Overby, CIO Insider Newsletter and Website, October
31, 2007.
The globalization of research and development
is already under way. Two Harvard researchers explain what's going
on, and why the research and development done in China and India is
not all bad news for U.S.-based companies.
Five
Key Business Intelligence Trends You Need to
Know
Diann Daniel, CIO Insider
Newsletter and Website, October 31,
2007.
Business intelligence is one of the top
technology priorities for companies today. Here are five trends
smart IT leaders are examining to get insight from their
organization's avalanches of data.
P&C Companies Seek Process Cost Reduction and
Continuous Service
Improvement
John Williams,
Nelson Hall BPO Insight Newsletter and Website, November
2007.
Property & Casualty (P&C)
insurance companies perceive themselves to be in a mature and highly
competitive industry, and process cost reduction and continuous
service improvement are viewed as much more important mechanisms for
achieving improvements in competitive positioning than process
innovation.
Global Recruitment Process Outsourcing Market Will
Reach $7 Billion by 2010
Gart Bragar, Nelson Hall
BPO Insight Newsletter and Website, November
2007.
Recruitment process outsourcing (RPO) is in its
early stages compared to more mature HRO services such as Payroll
and Benefits Administration, yet it is one of the most important and
fastest growing services emerging in support of organizations'
talent management requirements. Talent management is the top HR
issue faced by organizations today, hence the need for improved
speed and quality of talent acquisition is the major driver for
companies looking to outsource to providers with recruitment
expertise.
Banks Are Creating a New Kind of Customer Intimacy
With Web 2.0 and Social
Networking
Nancy Feig,
Bank Systems & Technology, November 1,
2007.
Banks increasingly are tapping into
Web 2.0, including social networking sites, like Facebook and
Myspace, to connect with young consumers in the ways they connect
with each other.
Notable
Events
Lean Six Sigma for Defense December 10-12, 2007. Alexandria, VA.
IQPC.
The 4th Annual Procure-To-Pay
Summit January 28 - 30, 2008. Orlando, FL,
IQPC.
Lean Six Sigma & Process Improvement
Summit
January 28 - 31,
2008. Orlando, FL, IQPC
Lean Six Sigma Healthcare
Summit
January 29 - February
1, 2008. Orlando, FL, IQPC.
Process Excellence for Financial Services
March 3 - 5, 2008. New York, NY.
IQPC.
The 12th Annual Shared Services Week
March 31 - April 4, 2008. Orlando, FL.
IQPC.
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