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Business
Process Management
Articles
Ten Key
Technologies for Lean Process
Improvement
Nari Kannan, Ajira Technologies, Inc.,
iSixSigma Website and Newsletter,
December 11, 2006.
Internet use has produced an order of
magnitude improvement in many business processes. A number of other
technologies are providing a similar effect. Here are 10 of those
technologies and examples of how they are helping Lean process
improvement.
The
Challenge of Lean Transformation
Jim Womack,
Lean Enterprise Institute, BP Trends Newsletter and Website, January
2007.
Read
Jim Womack's astute observations on the current state of Lean
Management and his proposal for three simple elements of Lean
Management worthy of experimentation
BPM
for Knowledge Workers: The Structural Foundation of Decision
Intensive Processes
David Bromberg, BP
Trends Newsletter and Website, January 2007.
During the last ten years, David
Bromberg has explored the nature of knowledge and decision making
and its incorporation into the workings of a knowledge- based
enterprise. In this Article, he shares insights derived from his
experience..
Golfers
Should be Adept at BPM
Andrew
Spanyi, BPM Institute Website and Newsletter, December 7,
2006.
Amateur golfers know
how hard it is to get a consistent, repeatable, powerful golf swing.
In golf, as in BPM, there’s no shortage of advice. Many experts
agree that the essence of a consistent, repeatable, powerful golf
swing has much to do with weight transfer, shoulder turn, swinging
on plane, follow through, and balance. The same principles apply to
BPM. So let’s explore why golfers should be adept at
BPM.
Three
Steps for Aligning Projects to Business
Priorities
Ashwani Aneja,
iSixSigma Website and Newsletter,
December 4, 2006.
Project selection is one of the most critical and
challenging activities faced by Six Sigma companies. To be
successful, the project selection process take into account business
priorities. A three-step approach can help assure that success.
Thought
Process Map for Six Sigma: What, Why and
How
Chris
Schweighardt, iSixSigma Financial Services Website and Newsletter,
October 30, 2006.
A TMAP is a visual representation of a Black
Belt's, team leader's or an entire team's thoughts, ideas and
questions relative to accomplishing the project goal. It should be
one of the first tools employed when starting any Six Sigma or
process improvement project. A TMAP presents a structure of
information and helps a team progress through the DMAIC process. It
is a living document that will change throughout the project and has
no set format. A TMAP can be used to drive specific actions and
select the Six Sigma tools that should be employed.
Business
Process Outsourcing
Articles
BPO
2006: Going Strong!
ValueNotes Outsourcing Weekly
Newsletter and Website, December 28,
2006.
The Indian BPO industry continues to chart
strong growth at 37% for FY 2005-06. Indian BPO revenues are
expected to grow to $8-8.5 billion in FY 2006-07 from $6.3 billion
in FY 2005-06.
The
Philippine Brand: Best foot forward!
ValueNotes
Outsourcing Weekly Newsletter and Website, December 15,
2006
With an estimated $2.1 billion revenues from its BPO business
for the year 2005, a 62% increase over the previous year, the
Philippines is fast emerging as a preferred offshore destination.
The ITES sector currently employs over 200,000 people with over 100
BPO firms servicing verticals such as healthcare, legal and
animation.
China: A Haven for Captive R&D
Outsourcing?
ValueNotes
Outsourcing Weekly Newsletter and Website, December
08, 2006.
According to the Chinese
government statistics, about 750 R&D centers (foreign-funded)
exist in China, located primarily around Shanghai, Beijing and
Shenzhen. The R&D centers span across verticals including
software, auto, pharma and telecom.
Outsourcing
and Off-shoring Predictions for 2007
Sourcingmag.com
Newsletter and Website, December 27, 2006.
Outsourcing advisory firm Alsbridge offers 11
outsourcing and off-shoring predictions for
2007.
Notable
News
What
does 2007 Promise?
Stephen Wellman,
Information Week, Bank Systems & Technology Website, January 2,
2007.
Futurist and technology guru Mark Anderson
offers his thoughts on the current shape of the global economy and
technology market.
Optimizing
OR Capacity at the Children's
Hospital
Van
Le, Brian
Dingman, Carolyn Pexton, iSixSigma Healthcare Newsletter and
Website, December 6, 2006.
To increase operational efficiency and access within its
peri-operative department, The Children's Hospital in Denver,
Colorado, USA, began a focused improvement initiative in 2005. The
next year, the hospital project had produced significant
results.
Top
10 Lessons for I.T. Project
Success
Baseline Magazine and Website, December 20,
2006
The key to project success is
learning from what works as well as
what doesn't work . Baseline has
compiled a list of best practices drawn from nearly 230 case studies
we've written in the last five years.
Gartner's
10 Key Predictions for 2007
Eric
Lundquist, eWeek Newsletter Website,December 14,
2006
Here is some commentary on the
analyst firm's views on global outsourcing, the peaking blogging
community, corporate social responsibililty and other issues
affecting the IT market in 2007.
Knowledge
Management 2.0
Scott Spanbauer, CIO Enterprise Newsletter and
Website, December 1, 2006.
New, focused, lightweight
applications rewrite the rules about KM. The best part? People will
actually use them.
Hearing
the Call
Phil Britt,
Insurance & Technology
Website, November 1, 2006.
Natural-language solution helps Humana Military Healthcare
Services improve call center capacity while providing service levels
needed for customer acquisition and
retention.
Notable
Events
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