June 2008

Business Process Innovation
Outsourcing Magazine

    March 21, 2007

Looking Beyond Cost Savings in Outsourcing
Sourcingmag Insights Newsletter & Sourcingmag Website

          March 5, 2007

Cause and Effect Diagrams and Lean for Service Processes
www.isixsigma.com

          December 11, 2006

Ten Key Technologies for Lean Process Improvement
www.isixsigma.com

    August 30, 2006

A Simple Way to Use Core Competency and Financial Analysis in Outsourcing Planning
Sourcingmag Insights Newsletter & Sourcingmag Website

    August 28, 2006

Improving Help Desk Functions by Using Lean Six Sigma
www.isixsigma.com

    August 7, 2006

Agile Outsourcing: The Power of Contextual Enquiry
Sourcingmag Insights Newsletter & Sourcingmag Website

    August 2,  2006

Reducing Operational Risk in Business Process Outsourcing
Sourcingmag Insights Newsletter & Sourcingmag Website

    July 3,  2006

Agile Outsourcing: Where Agile Methods and Outsourcing Intersect
Sourcingmag Insights Newsletter & Sourcingmag Website

    May 2006

Leveraging Lean Six Sigma in Business Process Outsourcing
Sourcingmag Insights Newsletter & Sourcingmag Website

    May 2006

10 Ways Process Excellence Impacts Corporate Performance Management
DMReview Magazine & DMDirect Newsletter

     January 23 2006

A Framework for Business Process Outsourcing Governance - A White Paper
ERP Knowledge Base - IT Toolbox

         Quarter 1 2006

C-Chat … a conversation with Nari Kannan, CEO of Ajira
http://www.outsourcingventure.com/            (Subscription Required)

           December 27 2005

Process Excellence - Key to Success in the 21st Century!
www.datawarehouse.com

          July 11 2005

Decision-Making with Cause-and-Effect Analysis and DOE
www.isixsigma.com

    July 8 2005

Business Process Improvement Using Cause-and-Effect Analysis and Design of Experiments
DMReview & DMDirect Newsletter

    July 2005

Service Process Improvement: Ten Lessons from Japanese Manufacturing
Business Process Trends

    April 15 2005

Six ways to make Six Sigma Efforts Succeed
DMReview & DMDirect Newsletter

    March 11 2005

Process Warehouse : The Missing Link in Business Performance Management
DMReview & DMDirect Newsletter

    December 10 2004

Problems With First Call Resolutions In Practice
Contact Center World.com

     November 5 2004

Six Sigma in Service Process Management
ERP Knowledge Base - IT Toolbox

    October 2004

Measuring & Improving Service Processes with Six Sigma
www.isixsigma.com

    September 2 2004

360 Degree Contact Center Performance
Contact Center World.com

    May 5 2004

Business Process Optimization : A Ticket To Competitive Advantage
ebizQ

    April 23 2004

Real-Time Business Intelligence – Building Block for Business Process Optimization
DMReview & DMDirect Newsletter

    February 2 2004

Business Process Optimization through Exception Intelligence
Business Intelligence - IT Toolbox

    November 21 2003

Exception Intelligence
DMReview and DMDirect Newsletter

    October 9 2003

10 Reasons Why Real-Time Business Intelligence Is Important To You
Web Services Review and WSConnect Newsletter

    September 19 2003

Exception Intelligence - Timely, Specific, Actionable Business Intelligence
Business Intelligence - IT Toolbox