ABOUT US

Ajira's mission is to design and develop Service Process Management Solutions. They span the gamut of service process related activities from Service Process Design, Cost Modeling, Service Level Management, Capacity Planning and Process Redesign.

  Service Process Management

We approach Services the same way Product Designers approach Products. Service Processes account for a large part of an organization's bottom line. They require an approach that is much more than just Service Level Management. Customer Critical Criteria drive the design of services and service processes.

Services may be directly rendered to customers. Service Processes may be operational such as supply chain management in support of products. They may be support ones such as Human Resource (HR) processes such as Benefits Administration or Accounting functions such as Accounts Payables. They may be in-house or outsourced.

  The Problem

Service Processes, in-house or outsourced must be designed in a disciplined way, capacities planned carefully and performance monitored and measured on a real-time basis. The monitoring and measurement may need to be done by collecting process event information from multiple software systems - in-house applications or software products. The analytics collected in the process may need to be used to identify bottlenecks in the service processes, capacities reviewed and adjusted and if necessary, process redesign done.


 Our Solution

Our initial set of software solutions address Service Process Monitoring, Measurement and Analytics. Our future products will address the Modeling, Capacity Planning and Process Redesign issues.